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The hospitality industry in India, especially in the National Capital Region (NCR), has undergone rapid expansion, driven by tourism growth, globalization, and urban development. This expansion has created numerous employment opportunities for women. However, the hotel sector’s 24/7 operational nature poses unique challenges to women employees, particularly regarding work–life balance (WLB). This study investigates the WLB experiences of women in NCR hotels, focusing on key determinants such as working hours, organizational policies, safety concerns, gender norms, and family responsibilities. Data were collected using a mixed-methods approach, combining structured questionnaires and semi-structured interviews with women employees across various hotel departments. The findings reveal persistent challenges: irregular and extended shifts, inadequate organizational support, limited access to childcare facilities, and cultural expectations of women’s domestic roles. The study highlights that proactive organizational interventions, including flexible scheduling, enhanced safety measures, supportive HR policies, and leadership opportunities, are essential to improve WLB. Recommendations are proposed to aid policymakers, hotel management, and industry bodies in developing inclusive and sustainable work environments.
"Work–Life Balance of Women in NCR Hotels: Challenges, Determinants, and Organizational Role", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 8, page no.b414-b417, August-2025, Available :http://www.ijrti.org/papers/IJRTI2508153.pdf
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2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator