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The rapid growth of e-commerce has transformed the Fast-Moving Consumer Goods (FMCG) sector, providing consumers with increased convenience, product variety, and competitive pricing. This research explores the evolving consumer behavior in FMCG e-commerce, examining the factors influencing purchasing decisions, such as price sensitivity, brand loyalty, and digital engagement. The study employs a combination of primary and secondary research, including surveys and market analysis, to assess consumer preferences and the challenges they face in online FMCG shopping. Findings indicate a significant shift in consumer habits toward digital shopping due to accessibility, personalized marketing, and enhanced logistics services. However, issues like trust, product quality concerns, and return policies remain key challenges for online shoppers. The study concludes that businesses must adapt to changing consumer expectations by integrating seamless digital experiences, reliable customer service, and competitive pricing strategies. The implications of this research highlight the need for businesses to leverage data analytics, personalized recommendations, and improved supply chain efficiency to enhance the online FMCG shopping experience.
"Consumers ecommerce shopping of FMCG ", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 3, page no.c7-c15, March-2025, Available :http://www.ijrti.org/papers/IJRTI2503202.pdf
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2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator