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This research paper presents the design of an intelligent
and minimal incident management system which is implemented
for small businesses, startups, and personal projects of teams.
Managing technical issues when dealing with incidents in the real
world can be messy and stressful, which can result in lost clients,
unsuccessful and broken trust. For such teams juggling multiple
responsibilities, existing systems, such as PagerDuty, are
sometimes too complicated, costly, and challenging to implement.
This paper proposes a system which addresses this gap by
providing an easy-to-use incident management system. Features
like incident logging, SMS alerts, and a simple dashboard; help
in solving problems quickly and maintaining consistency. By
focusing on a less complex model and flexibility the system
depicts how small-scale projects can improve response time,
reliability, and consistency. It can evolve as needs grow or
technology changes.
"Pager Duty - Intelligent Incident Management", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2456-3315, Vol.11, Issue 4, page no.a410-a418, April-2026, Available :http://www.ijrti.org/papers/IJRTI2604056.pdf
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2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator