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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Issue: February 2026
Volume 11 | Issue 2
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 117
Article Submitted : 21303
Article Published : 8476
Total Authors : 22301
Total Reviewer : 802
Total Countries : 156
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| Paper Title: | Impact of online banking on customer’s satisfaction |
| Authors Name: | Sadaf Fatma1 , Dr. Shikha Bhargava |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_208205
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| Published Paper Id: | IJRTI2512030 |
| Published In: | Volume 10 Issue 12, December-2025 |
| DOI: | |
| Abstract: | Online banking is the use of the internet to access bank accounts and conduct financial transactions, such as paying bills, transferring money, and checking balances. It can be done on a computer or a mobile device through a bank's website or app, providing convenient access to banking services anytime and anywhere. Now a days people are mostly using online banking for hassle free service. Online banking, can be called as internet banking, virtual banking, web banking as well as home banking, is a system that enables customers of a bank or any financial institution to conduct a different range of financial transactions through the financial institution's website or mobile app. Since the early 2010s, this has become the most common way that customers access their bank accounts. The online banking system will typically connect to or be part of the core banking system operated by a bank to provide customers access to banking services. Online banking mostly reduces the banks' operating cost by reducing reliance on a physical branch network and offers convenience to some customers by lessening the need to visit a bank branch as well as being able to perform banking transactions even when branches are closed. Internet banking provides personal and corporate banking services offering features such as making electronic payments, viewing account balances, obtaining statements, checking recent transactions and transferring money between accounts. |
| Keywords: | Impact, online banking, customer’s, satisfaction |
| Cite Article: | "Impact of online banking on customer’s satisfaction", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 12, page no.a227-a231, December-2025, Available :http://www.ijrti.org/papers/IJRTI2512030.pdf |
| Downloads: | 000183 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2512030
Registration ID:208205
Published In: Volume 10 Issue 12, December-2025
DOI (Digital Object Identifier):
Page No: a227-a231 Country: JAIPUR, Rajasthan, India Research Area: Other Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2512030 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2512030 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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