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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Issue: March 2026
Volume 11 | Issue 3
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 118
Article Submitted : 21652
Article Published : 8541
Total Authors : 22459
Total Reviewer : 811
Total Countries : 159
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| Paper Title: | Digital Chatbot for Hospital Billing Query Management: An Innovative Approach |
| Authors Name: | SAMIKSHA RANE , HUZEFA RANGWALA |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_208098
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| Published Paper Id: | IJRTI2511193 |
| Published In: | Volume 10 Issue 11, November-2025 |
| DOI: | https://doi.org/10.56975/ijrti.v10i11.208098 |
| Abstract: | Efficient patient service in hospitals is critical for improving patient satisfaction and reducing administrative workload. Billing queries often constitute a significant portion of hospital inquiries, leading to delays and operational inefficiencies. This paper presents the design, implementation, and evaluation of a digital chatbot that addresses patient billing queries in real-time. The chatbot leverages natural language processing (NLP) and integrates with hospital billing systems to provide accurate responses, reduce human workload, and enhance patient experience. Experimental results demonstrate a 70% reduction in manual billing query handling and improved response time, highlighting the potential of AI-driven solutions in healthcare administration. |
| Keywords: | Digital Chatbot, Hospital Billing, Natural Language Processing, Healthcare Innovation, Patient Query Management |
| Cite Article: | "Digital Chatbot for Hospital Billing Query Management: An Innovative Approach", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 11, page no.b811-b813, November-2025, Available :http://www.ijrti.org/papers/IJRTI2511193.pdf |
| Downloads: | 000243 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2511193
Registration ID:208098
Published In: Volume 10 Issue 11, November-2025
DOI (Digital Object Identifier): https://doi.org/10.56975/ijrti.v10i11.208098
Page No: b811-b813 Country: Mumbai, Maharashtra, India Research Area: Information Technology Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2511193 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2511193 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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