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International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 118
Article Submitted : 21504
Article Published : 8513
Total Authors : 22399
Total Reviewer : 805
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| Paper Title: | The future of AI in customer service: opportunities and challenges for Indian businesses |
| Authors Name: | Inchara R Y |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_205614
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| Published Paper Id: | IJRTI2508020 |
| Published In: | Volume 10 Issue 8, August-2025 |
| DOI: | |
| Abstract: | This paper explores the impact of artificial intelligence (AI) on customer service within Indian businesses, focusing on the opportunities it presents and the challenges organisation’s face in its implementation. As consumer expectations evolve, the necessity for efficient and responsive customer service has become paramount. AI technologies, including chatbots, virtual assistants, and predictive analytics, offer innovative solutions that can enhance customer experiences, streamline operations, and reduce costs. However, Indian businesses encounter significant obstacles in adopting these technologies, such as high implementation costs, a shortage of skilled personnel, and ethical concerns regarding data privacy. This study investigates these dynamics, aiming to provide insights into how Indian organisations can effectively integrate AI into their customer service strategies. By addressing the research question—what the opportunities and challenges are associated with implementing AI in customer service within Indian businesses—this paper contributes to the growing discourse on the role of AI in transforming customer interactions in India’s diverse business landscape. |
| Keywords: | Artificial intelligence (AI), Customer service, Indian businesses, Customer satisfaction, Predictive analytics, AI adoption, Personalisation, Digital transformation |
| Cite Article: | "The future of AI in customer service: opportunities and challenges for Indian businesses", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 8, page no.a113-a119, August-2025, Available :http://www.ijrti.org/papers/IJRTI2508020.pdf |
| Downloads: | 000899 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2508020
Registration ID:205614
Published In: Volume 10 Issue 8, August-2025
DOI (Digital Object Identifier):
Page No: a113-a119 Country: Davangere, Karnataka, India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2508020 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2508020 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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