 |
International Journal for Research Trends and Innovation
International Peer Reviewed & Refereed Journals, Open Access Journal
ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 8.14 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(DOI)
|
Issue: March 2026
Volume 11 | Issue 3
Review Result and Publication of Paper within : 2-3 days
Click Here For more DetailsFor Authors
Forms / Download
Published Issue Details
Editorial Board
Other IMP Links
Facts & Figure
Impact Factor : 8.14
Issue per Year : 12
Volume Published : 11
Issue Published : 118
Article Submitted : 21664
Article Published : 8541
Total Authors : 22459
Total Reviewer : 811
Total Countries : 159
Indexing Partner
Licence
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
|
Published Paper Details
|
|
| Paper Title: | Customer Satisfaction And Loyalty In Online Shopping. |
| Authors Name: | Bishwajit Kumar |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_204728
|
| Published Paper Id: | IJRTI2506092 |
| Published In: | Volume 10 Issue 6, June-2025 |
| DOI: | https://doi.org/10.56975/ijrti.v10i6.204728 |
| Abstract: | This study explores the relationship between customer satisfaction and loyalty in online shopping, with a focus on Flipkart. It aims to identify key satisfaction factors such as product quality, delivery, return policies, and customer service, and how they influence customer loyalty. Using surveys, interviews, and statistical analysis, the study highlights that high satisfaction leads to repeat purchases and stronger brand loyalty. Findings are expected to uncover challenges like delayed shipping and inconsistent service. The study concludes with actionable recommendations for Flipkart to improve customer experience, boost retention, and enhance competitiveness in India's dynamic e-commerce landscape. |
| Keywords: | |
| Cite Article: | "Customer Satisfaction And Loyalty In Online Shopping. ", International Journal for Research Trends and Innovation (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 6, page no.a773-a781, June-2025, Available :http://www.ijrti.org/papers/IJRTI2506092.pdf |
| Downloads: | 000582 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
| Publication Details: |
Published Paper ID: IJRTI2506092
Registration ID:204728
Published In: Volume 10 Issue 6, June-2025
DOI (Digital Object Identifier): https://doi.org/10.56975/ijrti.v10i6.204728
Page No: a773-a781 Country: Gurugram, Haryana , India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2506092 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2506092 |
| Share Article: | |
|
Click Here to Download This Article |
|
| Article Preview | |
|
|
|
Major Indexing from www.ijrti.org
| Google Scholar | ResearcherID Thomson Reuters | Mendeley : reference manager | Academia.edu |
| arXiv.org : cornell university library | Research Gate | CiteSeerX | DOAJ : Directory of Open Access Journals |
| DRJI | Index Copernicus International | Scribd | DocStoc |
ISSN Details
 |
 |
|
ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
DOI (A digital object identifier)
| Providing A digital object identifier by DOI.ONE How to Get DOI? |
Conference
Open Access License Policy
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License
Important Details
Join RMS/Earn 300
WhatsApp
Click Here
Click Here
Indexing Partner |
|||
| Copyright © 2026 - All Rights Reserved - IJRTI | |||