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International Journal for Research Trends and Innovation
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ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Issue: October 2025
Volume 10 | Issue 10
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Impact Factor : 8.14
Issue per Year : 12
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Issue Published : 113
Article Submitted : 18321
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| Paper Title: | Customer Journey Mapping Tool Using AI |
| Authors Name: | Aniket Jadhav , Karan Shewale , Meet Sisodiya , Payal Surve |
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| Author Reg. ID: |
IJRTI_201112
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| Published Paper Id: | IJRTI2503137 |
| Published In: | Volume 10 Issue 3, March-2025 |
| DOI: | |
| Abstract: | In today’s highly competitive market, understanding the customer journey is essential for any business seeking sustained growth and improved customer retention. The customer journey encompasses all the touchpoints and interactions that a customer experiences with a product or service, starting from the initial awareness phase and extending through to repeat engagement and advocacy. As organizations strive to meet evolving consumer demands, customer journey mapping (CJM) has emerged as a powerful tool to visualize and analyze these interactions, ultimately enhancing customer experience (CX) strategies. By leveraging AI technologies, businesses can refine their understanding of the customer experience, improve personalization efforts, and ultimately drive better business outcomes. This research explores the use of AI-based tools in the development and implementation of customer journey maps. |
| Keywords: | Customer Journey Mapping (CJM), Artificial Intelligence (AI), Predictive Analytics, Customer Experience, Behavior Segmentation, Personalization in Marketing. |
| Cite Article: | "Customer Journey Mapping Tool Using AI", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 3, page no.b286-b290, March-2025, Available :http://www.ijrti.org/papers/IJRTI2503137.pdf |
| Downloads: | 000366 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2503137
Registration ID:201112
Published In: Volume 10 Issue 3, March-2025
DOI (Digital Object Identifier):
Page No: b286-b290 Country: Thane, Maharastra, India Research Area: Information Technology Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2503137 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2503137 |
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ISSN: 2456-3315
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