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International Journal for Research Trends and Innovation
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ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Issue: November 2025
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Impact Factor : 8.14
Issue per Year : 12
Volume Published : 10
Issue Published : 114
Article Submitted : 19056
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Total Authors : 21010
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| Paper Title: | The Impact of AI Chatbots on Customer Service: Efficiency vs. Human Touch |
| Authors Name: | Dhruv Kikani , Sunny M Ramchandani |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_201450
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| Published Paper Id: | IJRTI2503134 |
| Published In: | Volume 10 Issue 3, March-2025 |
| DOI: | |
| Abstract: | Artificial Intelligence (AI) chatbots are transforming customer service by providing instant responses, reducing wait times, and improving efficiency. Businesses increasingly rely on chatbots to handle customer inquiries, automate processes, and offer 24/7 support. However, despite their advantages, chatbots often struggle with understanding complex emotions, personalized interactions, and human-like empathy. This research explores the impact of AI chatbots on customer service, comparing their efficiency with the human touch. It examines customer satisfaction, response accuracy, and the role of emotional intelligence in service interactions. The study also discusses the future of AI-driven customer support and strategies to balance automation with human involvement. |
| Keywords: | AI chatbots, customer service, automation, human touch, efficiency, emotional intelligence, customer satisfaction, artificial intelligence, service automation, chatbot limitations. |
| Cite Article: | "The Impact of AI Chatbots on Customer Service: Efficiency vs. Human Touch", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.10, Issue 3, page no.b265-b269, March-2025, Available :http://www.ijrti.org/papers/IJRTI2503134.pdf |
| Downloads: | 000604 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2503134
Registration ID:201450
Published In: Volume 10 Issue 3, March-2025
DOI (Digital Object Identifier):
Page No: b265-b269 Country: Vadodara, Gujarat, India Research Area: Engineering Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2503134 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2503134 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
Journal Starting Year (ESTD) : 2016
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