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ABSTRACT
The performance and failure of a corporate depend on the extent of its capability to comprehend its mission aims and resolutions. For an organization to be successful, it should set a particular stratagem as well as pursue to execute it in the shadow of several deviations that circumjacent the corporate. It is clear organizations both in the private and public operate in a vagarious environment that is constantly morphing either internally or externally thus there is a need to follow-up the implementation of its strategies or amend those strategies through strategic control practices. Therefore, the general purpose for this research proposal as to analyse strategic control practices on service delivery in Kiambu County and the specific aims were to determine the influence of implementation control, to examine the influence of premises control, to establish the influence of strategic surveillance on service delivery in Kiambu County. The study proposal was supported by the succeeding philosophies resource mobilization theory, resource based view theory and service delivery model. Descriptive survey study plan was embraced for the research to identify the relationship between the variables. The target population was 90 employees from ten targeted departments at county headquarters. Census approach was used. Data was descriptively evaluated by through use of SPSS version 22. The study used correlation analysis as well as regression to determine relationships amongst the exploration factors. Results revealed a βeta score of 0.696, and a p-value of 0.001between implementation controls and service delivery of Kiambu County. Results presented further indicated a βeta score of 0.523 and a p-value of 0.001, between premises control and service delivery in Kiambu County. Lastly, results revealed a β=0.810 and a p-value of 0.001 between strategic surveillance and service delivery. The study concluded that, implementation controls, premises control and strategic surveillance significantly and positively influenced service delivery of Kiambu County, Kenya. The study recommends that it is imperative to implement robust policies aimed at enhancing implementation control. Additionally, the study recommends establishment of clear guidelines for managing premises ensuring uniform standards for maintenance, safety, and accessibility. Lastly, the study recommends that establishment of a comprehensive surveillance system integrating technological tools and human intelligence networks is crucial for real-time monitoring should be key.
Keywords:
Control practices, Service delivery, Strategic control, Quality
Cite Article:
"Analysis of Strategic Control Practices On Service Delivery in Kiambu County, Kenya", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.9, Issue 7, page no.31 - 60, July-2024, Available :http://www.ijrti.org/papers/IJRTI2407004.pdf
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ISSN:
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016
An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator