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International Journal for Research Trends and Innovation
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ISSN Approved Journal No: 2456-3315 | Impact factor: 8.14 | ESTD Year: 2016
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Issue: November 2025
Volume 10 | Issue 11
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Impact Factor : 8.14
Issue per Year : 12
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Issue Published : 114
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| Paper Title: | Healthcare Service Quality Models: A Gap Study |
| Authors Name: | Dr. Monika |
| Download E-Certificate: | Download |
| Author Reg. ID: |
IJRTI_188447
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| Published Paper Id: | IJRTI2311021 |
| Published In: | Volume 8 Issue 11, November-2023 |
| DOI: | |
| Abstract: | ABSTRACT Service quality is the best tool for marketing managers to find and analyze information about customer need, want and perception about service. This paper makes an attempt to study different service quality models given by the key contributors in this area. In this paper service quality models are analyzed on the basis of literature review as well by critically examining the different models in service quality. I have analyzed Gronroos model, Parasuraman, Zeithamal, and Berry Gap model, Operational model of quality of healthcare. From the review of the above models, we found that every model is not suitable of all situations. Hence, this paper will provide an opportunity to researcher to do research in those areas which are still left to be covered. Keywords: Service Quality, Service quality Models, Gronroos Model, Gap Model |
| Keywords: | : Service Quality, Service quality Models, Gronroos Model, Gap Model |
| Cite Article: | "Healthcare Service Quality Models: A Gap Study", International Journal of Science & Engineering Development Research (www.ijrti.org), ISSN:2455-2631, Vol.8, Issue 11, page no.152 - 159, November-2023, Available :http://www.ijrti.org/papers/IJRTI2311021.pdf |
| Downloads: | 000205140 |
| ISSN: |
2456-3315 | IMPACT FACTOR: 8.14 Calculated By Google Scholar| ESTD YEAR: 2016 An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 8.14 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator |
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Published Paper ID: IJRTI2311021
Registration ID:188447
Published In: Volume 8 Issue 11, November-2023
DOI (Digital Object Identifier):
Page No: 152 - 159 Country: Jind, Haryana, India Research Area: Management Publisher : IJ Publication Published Paper URL : https://www.ijrti.org/viewpaperforall?paper=IJRTI2311021 Published Paper PDF: https://www.ijrti.org/papers/IJRTI2311021 |
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ISSN: 2456-3315
Impact Factor: 8.14 and ISSN APPROVED,
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